We are on hand to answer your questions from Monday to Friday, 9am to 5pm.
Protecting your data matters to us.
University Library Freiburg is obliged to explicitly protect the data stored within the scope of the chat service and to respect users’ privacy.
The transcripts of the chat consultations are anonymised and stored. The University Library only uses them for internal analysis. These transcripts fall under a special data protection category and are never passed on to unauthorised third parties.
The University Library feels it is important to analyse the contents of the enquiries so that the chat function can be improved and other information services added to it.